Public Complaint

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Complaints by the public may be verbal or written.  Verbal complaints are considered informal and written complaints submitted through the public complaint form below are considered formal. The College prohibits retaliation against a complainant or other persons who participate in the public complaint. Clarkson College student or employee complaints are addressed through the Grievance Policies.

Informal Complaints

  1. Informal (verbal) complaints by members of the public in person, via phone or email are directed to the President's Office. The President's Office reviews and distributes the complaint to the appropriate college department director or administrator.
  2. The department director or administrator addresses the compliant by communicating with the complainant.
  3. If the informal process does not result in a mutually satisfactory resolution, the member of the public may put their complaint in writing using the complaint form available on the Clarkson College website and move to the formal complaint process.

Formal Complaints

  1. Formal (written) complaints submitted on the complaint form by members of the public are directed to the President's Office who will work with the appropriate College parties to formalize a response.
  2. The President's Office will gather information relevant to the complaint.
  3. A written response will be sent to the complainant.
  4. A copy of the complaint and the written response will be sent to the appropriate Vice President(s) overseeing the applicable department, and the Compliance Office.
  5. The President will gather information and provide a final written response to the complainant with a copy to the appropriate Vice President(s) overseeing the applicable department.
  6. The file of all formal complaints will be securely housed in the President's Office.                                                                                                      

Public Complaint Form

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